How to Start a Warranty Claim
If you need warranty service for your SINGER®, HUSQVARNA® VIKING®, or PFAFF® machine, follow the detailed steps below to ensure your claim is processed smoothly.
Starting a Warranty Claim with Singer
- Locate Your Purchase Receipt
- Your original purchase receipt is required for all warranty services and repairs. - Review Your Warranty Terms
- Find your model here to access the specific terms of your manufacturer’s warranty. - Find an Authorized Warranty Center
- Use our warranty center locator to find the nearest service center. - Contact the Warranty Center
- Call or visit the service center with your receipt in hand. Provide a detailed description of the issue with your machine. The service center will confirm if the repair is covered under your warranty. - Prepare and Send Your Machine
- If a repair is required, securely package your machine. We recommend using the original box and foam for protection.
Include:
A copy of your purchase receipt.
A detailed note describing the issue.
Any relevant samples showcasing the problem.
Your contact information (name, phone number, and email).
Starting a Warranty Claim with HUSQVARNA® VIKING®
- Locate Your Purchase Receipt
- Ensure you have your original purchase receipt for warranty service. - Review Your Warranty Terms
-Find your model here to verify the terms of your machine's warranty. - Contact the Dealer or Retailer
- Reach out to the retailer or dealer where you purchased your machine. Describe the issue, and they will confirm if it’s covered under warranty
and whether a repair is needed.
- If you purchased directly from HUSQVARNA® VIKING®, contact us here. - Prepare and Send Your Machine
- Securely package your machine using the original packaging or equivalent protective materials.
Include:
A copy of your purchase receipt.
A detailed note describing the issue.
Your contact information (name, phone number, and email).
Explore HUSQVARNA® VIKING® warranties for additional details.
Starting a Warranty Claim with PFAFF®
- Locate Your Purchase Receipt
- Ensure you have your original purchase receipt for warranty service. - Review Your Warranty Terms
-Find your model here to verify the terms of your machine's warranty. - Contact the Dealer or Retailer
- Reach out to the retailer or dealer where you purchased your machine. Describe the issue, and they will confirm if it’s covered under warranty
and whether a repair is needed.
- If you purchased directly from PFAFF®, contact us here. - Prepare and Send Your Machine
- Securely package your machine using the original packaging or equivalent protective materials.
Include:
A copy of your purchase receipt.
A detailed note describing the issue.
Your contact information (name, phone number, and email).
Shipping Instructions
When shipping your sewing machine, follow these instructions to avoid damage:
Use Original Packaging
Retain and use the original carton and foam inserts if possible. If unavailable, have your machine professionally packed to ensure it is secure. Improper packaging may result in damage during transit.
Special Instructions for Embroidery Machines
Never ship an embroidery machine with the embroidery unit attached. Attach the free arm extension bed for support to protect the base plate.
Include Detailed Information
Provide a written note with the following:
Machine Model Serial Number
Purchase Date Your Name
Email
Phone Number
Description of the issue
Any sample materials if applicable
Provide Contact Information
Include a phone number where you can be reached between 9:00 AM and 5:00 PM for the technician to follow up if necessary.
Singer is not responsible for damages caused by improper packaging.
Have Questions?
For additional guidance, contact us here. Explore more support resources on our Sewing Machine Warranty Page or our Product Registration Page.
