Return Policy for US and Canada
Shopping should be worry-free, especially during the holiday season! That’s why we offer extended return options and straightforward processes to ensure your satisfaction.
Holiday Return Policy
Shop and gift stress-free this holiday season! Orders placed through December 2024 can be returned through 1/31/25.
General Return Guidelines
How Long Do I Have to Return an Item?
SINGER Products: Returns are accepted within 30 days of receipt.
HUSQVARNA VIKING & PFAFF Products: Returns are accepted within 10 days of receipt. Returns must be postmarked within the designated return period.
What Are the Return Costs?
SINGER: Returns are free when within the guidelines outlined in this policy. Eligible Items for Returns or Exchanges Items must be purchased directly from Singer.com. Returns are accepted only if you are the original owner. Products must be returned in their original packaging. Items Not Eligible for Returns Items purchased from third-party retailers or in-store must be returned directly to the point of purchase. Used items or products not in their original condition.
How Will I Be Refunded?
Refunds will be issued to the original form of payment, excluding shipping fees. Gift box and shipping costs are non-refundable.
Common Questions
Q: How long do I have to return an item I purchased online?
- Returns on SINGER® products are accepted within 30 days of receipt of your product(s)
- Returns on Husqvarna Viking® & PFAFF® products are accepted within 10 days
The return must be postmarked during the return period.
Q: How much are the return costs?
SINGER® offers free returns within the guidelines outlined.
Q: What items are eligible to be returned or exchanged?
- Items must have been purchased from Singer.com
- Must be the original owner
- Must be returned in the original packaging
Q: What is not eligible for online returns or exchanges?
Purchases made through a third-party retailer or in-store must be returned to that store.
Q: How will I get refunded?
Your return will be refunded to the form of payment used for the original purchase and excludes all original shipping charges.
Gift box and shipping costs are non-refundable.
Steps to Complete Your Return
Step 1: Start Your Return Request Click Here to initiate your return.
Step 2: Receive Your Return Authorization You will receive an email from our support team confirming your return authorization. A UPS shipping label will also be sent in a separate email. Check your spam/junk folders, as this email will be sent from a UPS account. Note: The shipping label is valid for 7 days.
Step 3: Package and Ship Your Item Print the shipping label and attach it to your return package. Drop the package off at a UPS drop-off location. Ensure your return is postmarked within the allowed return period. If you encounter issues with your shipping label, contact our support team.
Step 4: Refund Processing Once we receive your return, please allow up to 7 business days for processing. Refunds will be applied to your original payment method, excluding shipping and gift box costs.
Additional Information
For returns during the holiday season, extended policies ensure you can shop with confidence. Ensure items are securely packaged to prevent damage during shipping. Need help? Reach out to our support team for assistance.
Looking for more resources?
Visit our FAQs, Warranty Page, or explore our Support Center.
